Cc98 views privacy not merely as a legal obligation — it is a moral responsibility to every player who entrusts us with their personal information. This document sets out in detail how cc98 collects, uses, stores, and protects your personal data as a member of the platform in Malaysia.
Six core principles that guide how cc98 handles your personal data
All data you send or receive through the cc98 platform is protected with 256-bit SSL encryption. This includes login credentials, financial transaction data such as Touch 'n Go and DuitNow, and all communications between you and cc98's servers.
Cc98 has never sold, rented, or traded members' personal information to any third party for marketing purposes, and we never will. Your data is not a commodity — it is a trust we take seriously in every operational decision we make at cc98.
Cc98 operates in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. This means the collection and processing of your personal data has a clear legal basis, and you have legally protected rights to control your data.
As a cc98 member, you have the right to view the data we hold about you, request corrections if there are any errors, and in certain circumstances request deletion of your data. cc98 provides straightforward channels for you to exercise these rights without unnecessary complexity.
Cc98 only collects data that is strictly necessary for platform operations and the delivery of services to you. We do not collect excessive or irrelevant personal information beyond the purposes stated in this privacy policy.
In the unlikely event of a data breach that may affect your privacy, cc98 is committed to notifying affected members within 72 hours and taking immediate remedial action in accordance with Malaysian legal requirements.
This Privacy Policy describes how cc98 (referred to as "cc98", "we", or "the platform") collects, uses, stores, discloses, and protects the personal information you provide to us when using the cc98 platform at cc98.best and all related services.
By registering a cc98 account, using any of our services, or simply browsing our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data as described here, please discontinue use of the cc98 platform and contact us to close your account.
This policy applies to all sections of the cc98 platform, including online casino, Live Casino, poker, lottery, sports match odds, and the VIP programme. It also covers all communications between you and cc98 via email, live chat, or any other channel.
This Privacy Policy is to be read together with cc98 Terms & Conditions. In the event of any conflict between these two documents on matters of privacy, this Privacy Policy shall take precedence.
Cc98 operates on a data minimisation principle — we only collect data that is genuinely necessary to provide the services you use and to meet our applicable legal obligations. The following are the categories of data we may collect:
Data you provide directly:
Automatically collected data:
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification & KYC | For the duration of the active account + 5 years |
| Contact Data | Communication & customer support | Throughout your active account |
| Transaction Records | Payment processing & auditing | 7 years (legal requirement) |
| Game Data | Security & Responsible Gaming | 3 years after account closure |
| Technical Data | Security & platform improvements | Rolling 90 days |
| Cookie Data | User experience & analytics | Up to 12 months |
Cc98 uses collected personal data solely for legitimate and transparent purposes. We do not use your data for anything beyond what is stated in this policy without first obtaining your consent.
The primary purposes for which cc98 uses your personal data are as follows:
cc98 does not use your personal data to make automated decisions that have a significant negative impact on you without human involvement in the final review. For example, account closure decisions are always reviewed by cc98's human security team.
Cc98 does not sell, rent, or trade members' personal information to any third party for commercial purposes. This is an absolute policy with no exceptions. However, to keep the cc98 platform functioning properly, we need to share certain data with a limited number of third-party categories in specific circumstances:
Payment processors: Transaction information that must be shared with payment service providers such as Touch 'n Go, GrabPay, DuitNow, and banking institutions processing FPX transactions (Maybank2u, CIMB Clicks) to complete your deposits and withdrawals. These providers are bound by strict data confidentiality obligations.
Game providers: Minimal gameplay data required by game providers such as Pragmatic Play, NetEnt, Microgaming and others to ensure games function correctly and progressive jackpots are calculated accurately. This data does not include your financial information or full identity details.
Legal authorities: cc98 may disclose personal data to Malaysian law enforcement agencies or government bodies when required by law, court order, or in the context of a legitimate official investigation. cc98 will endeavour to notify you before any such disclosure, unless prohibited from doing so by law.
Technology providers: Technical infrastructure providers such as cloud services that host cc98's platform data — all bound by strict data processing agreements and security standards that meet or exceed our own.
cc98 does not share members' personal data with advertising companies, data brokers, or any entity that would use such data for marketing profiling or purposes unrelated to delivering cc98 services to you.
Cc98 continually invests in cybersecurity infrastructure to ensure that members' personal data is always protected to the highest practicable standard. The technical and organisational security measures we implement include:
While cc98 takes all reasonable steps to protect your data, no security system in the world can be guaranteed 100% safe from every threat. We encourage you to play your part in securing your account — use a strong password, enable 2FA, and never share your login credentials with anyone.
The cc98 platform uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and gather analytical information that helps us understand how the platform is used. Cookies are small text files stored on your device when you visit cc98.
Types of cookies used by cc98:
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the cc98 platform and your gaming experience. For more information on how to manage cookies, refer to the help documentation of your web browser.
Under Malaysia's Personal Data Protection Act (PDPA) 2010 and the privacy principles adopted by cc98, you have several important rights regarding the personal data we hold about you. cc98 is committed to facilitating the exercise of these rights without undue charge and within a reasonable timeframe.
Your rights include:
To exercise any of the above rights, contact the cc98 privacy team by email at support@cc98.best with the subject line "Personal Data Rights Request", along with your full name, account number, and details of your request. cc98 may need to verify your identity before processing the request.
Certain data cannot be deleted even upon request — specifically, data that must be retained to comply with legal obligations, such as financial transaction records which must be kept for 7 years under Malaysian financial law.
The cc98 platform is intended exclusively for individuals aged 18 and above. cc98 does not knowingly collect or process personal data of anyone under 18. Should we discover that a minor's personal data has been collected without our knowledge — due to false information provided during registration — we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian who believes your child under the age of 18 has registered an account with cc98, please contact us immediately at support@cc98.best. We will take prompt action to address the situation with care and discretion.
As a platform operating on global technology infrastructure, your personal data may be processed or stored on servers located outside Malaysia in the course of normal cc98 platform operations. This may occur when cloud services are used or in connection with international game provider operations.
Whenever such data transfers occur, cc98 ensures that the receiving party is subject to an equivalent or higher level of protection than that required under Malaysia's PDPA 2010. Comprehensive data processing agreements are in place to ensure your data is safeguarded in line with the standards we uphold at cc98.
Cc98 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or improvements to how we protect your privacy. You will be notified of any material amendments via your registered email and/or an in-platform notification on cc98 at least 14 days before the changes take effect.
We encourage you to revisit this page periodically to stay informed on how cc98 protects your privacy. The "Last updated" date at the top of this page will always reflect the most current version of this policy.
For any enquiries, concerns, or requests relating to this Privacy Policy or the management of your personal data at cc98, please contact us via:
By using the cc98 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. cc98 thanks you for the trust you place in us to handle your privacy responsibly.
As a cc98 member, you have full control over your personal data
Request a copy of all personal data cc98 holds about you. We will process your request within 21 working days and provide the information in a readable format.
If you believe the data we hold about you is inaccurate, you have the right to request a correction. Basic information can be updated directly from your cc98 account panel without needing to contact support.
Where eligible, you may request the deletion of your personal data from cc98's systems. Such requests will be processed in accordance with applicable Malaysian legal obligations.
Stop receiving marketing communications from cc98 at any time by updating your communication preferences in your account panel or by emailing us. Changes take effect within 24 hours.
You have the right to receive the personal data you have provided to cc98 in a structured, machine-readable format, and in certain circumstances, to request that we transfer that data to another operator.
If you are dissatisfied with how cc98 handles your personal data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, in addition to raising it through cc98's internal channels.
Your data is also used to safeguard your wellbeing — not just to keep the platform running
Cc98 uses your gameplay data responsibly to identify early signs of problem gambling and offer support before the situation becomes serious.
Information relating to your deposit limits, loss limits, and self-exclusion is stored securely and used solely to enforce the self-control preferences you have set.
Cc98's KYC and age verification process is carried out with minimal data exposure — we only collect what is necessary to confirm you are 18 or above, and for no other purpose.
All communications relating to responsible gaming matters between you and the cc98 team are handled in strict confidence and are not shared within the platform unless required for safety purposes.
Answers to the most frequently asked questions about privacy and data security at cc98
Register a cc98 account today and enjoy 800+ casino games, sports, lottery, and more with full confidence that your personal data is protected to the highest industry security standards.